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SHOPPER RATING SCALE
Once you complete a shop for us, it will be rated. Please do not reply to
the editor - refer to the guidelines below.
Do not contact your scheduler as they have no control over ratings.
Obviously, those shoppers with highest ratings will win more shops when we
have a choice of shoppers.
HOW TO GET AN EXCELLENT RATING: Read instructions every time! Read the
scheduler comments in your shop log for specific details about each shop! Do
your shop on time! LET US KNOW if you cannot meet a deadline so we have time
to find someone else! Display good grammar, spelling and typing skills. Be
accurate!
Due to the large number of reports we review each day, we are unable to
correspond with you on each shop. We do not keep a log of errors and the
editor will not remember your specific issues. However, your rating reflects
the quality of your shopper report--how much editing had to be done,
corrections, etc. Most shoppers' errors are spelling, grammar, punctuation
and not using full sentences. Some shoppers do not put enough explanations
or have conflicting comments/answers. Here is our basic scale:
10 - EXCELLENT SHOP! MINIMAL GRAMMAR/SPELLING CORRECTIONS/MINIMAL
MIS-MATCHED COMMENTS You did the shop on
time and followed directions. You submitted the shop within 12 hours of your
call/visit. Your comments were minimal mis-matched with the answers you checked and you explained
all no answers so the client is able to understand completely what occurred.
You had minimal grammar/spelling corrections.
8/9 - GOOD: MIS-MATCHED COMMENTS WITH INCONSISTENCIES most things from the 10 category above were done but a
few things could have been done better. Perhaps we had to correct spelling
or grammar or you did not thoroughly explain things.
6/7 - AVERAGE: MORE COMMENTS/EXPLANATIONS NEEDED; NOT ENOUGH INFO You
answered the questions but didn't provide adequate explanation of NO's or
left out things in the overview/comments. Perhaps you didn't submit the shop
quickly enough or we had to do quite a few corrections.
5 - POOR SENTENCE STRUCTURE & GRAMMAR/SPELLING ERRORS You may also have
submitted the report late. Perhaps we had to do lots of correcting on your
report OR had to contact you to get more information which costs us time in
getting this report to the client.
3/4 - SHOP NOT COMPLETED AS ASSIGNED BUT CAN USE SHOP Errors on the shop
quality or performance of assigned duties.
1/2 - SHOP COMPLETED INCORRECTLY; CAN’T USE SHOP You did not follow
directions or left out so much information we could not use the shop. We
tried to contact you for details but you did not reply.
*If you do not receive a "10", our reviewer will put a word or two explaining why. This will help you improve your shops for the next time.
As always, please let your Account Rep know if you
have any questions or problems.
This information is the property of Shoppers, Inc.
and should only be discussed with their staff.
Any deviation from that policy may cause your contract to be
terminated.
Shoppers, Inc.
P.O. Box 2912
Broken Arrow, OK
74013
(918) 251-0154 (800) 259-8551
Updated 7/20/11
